@extends('theme.default')
@section('title')
   Survey Bakery Help Guide | Empowering You with Knowledge
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@section('canonical')
   <link rel="canonical" href="https://www.surveybakery.com/help-guide">
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@section('meta-description')
   Explore Survey Bakery's comprehensive help guide, empowering you with knowledge to master the world of surveys and to earn money.
@endsection

@section('content')
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                  <h2>Help Guide</h2>
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                  <p>The majority of the information you require can be found below. In case you are unable to find the answer to a specific query, kindly</p>
               </div>

               <div class="helgeus">
                  <ul>
                     <li>
                        <a name="" id="" class="btn-e  btn-how" href="{{route('add-ticket')}}" role="button">Create Support Ticket</a>
                     </li>
                     <li>
                        <a name="" id="" class="btn-e" href="#" role="button">View Current Support Ticket</a>
                     </li>
                  </ul>
               </div>


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                  <h3 style="font-weight:600;color:#000;">Account Issues</span></h3>
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               <div class='faq wow fadeInUp'>
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                  <label for='faq-a'>
                     <p class="faq-heading">1.	What do I need to do to cancel my account?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">To initiate the cancellation of your account, kindly submit a support ticket to us.</p>
                  </label>
                  <input id='faq-b' type='checkbox'>
                  <label for='faq-b'>
                     <p class="faq-heading">2.	Am I allowed to create multiple accounts?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">Having multiple accounts is strictly prohibited according to our rules. Any member found to be violating this policy will be subject to permanent banning.</p>
                  </label>
                  <input id='faq-c' type='checkbox'>
                  <label for='faq-c'>
                     <p class="faq-heading">3.	Can anyone become a member of Survey Bakery?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">Our website welcomes individuals from all countries to join. However, you must be at least 18 years old to participate. </p>
                  </label>
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                  <label for='faq-d'>
                     <p class="faq-heading">4.	What might have caused my account to be marked as a cheater?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">There are several potential reasons why your account may have been marked as a cheater. These include:</p>
                     <li>Detection of multiple accounts by our fraud detection system.</li>
                     <li>Use of a known cheater PROXY IP address or IP address range.</li>
                     <li>Failure to pass our telephone verification process.</li>
                     <li>Changing your Internet Service Provider (ISP) connection from one country to another.</li>
                     <li>Using an incompatible web browser on our site. (Certain browsers may not be compatible, so using an alternative is recommended).</li>
                     <li>Utilizing a mobile or satellite internet connection, which may not work with our website.</li>
                     <li>Using an anonymous IP address.</li>
                     <li>Failing one of our security checks.</li>
                     <p class="faq-text">
                        If you believe that your account has been incorrectly marked as a cheater, please submit a support ticket to us so that we can review your request.

                     </p>
                  </label>

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                  <label for='faq-e'>
                     <p class="faq-heading">5.	Why is address verification required?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">
                        To enhance security and mitigate the risk of fraudulent activity, we may request members to provide an address confirmation document.
                     </p>
                     <p class="faq-text">
                        Payment will be withheld until the member's address is completely verified. If no address confirmation document is provided, payment may be held indefinitely.
                     </p>
                     <p class="faq-text">
                        Once a member's address has been verified, we will promptly delete any address confirmation documents submitted.
                     </p>
                     <p class="faq-text">
                        Please note that we do not store or archive any address confirmation documentation.
                     </p>

                  </label>
               </div>

               <div class="provi wow fadeInLeft">
                  <h3 style="font-weight:600;color:#000;">Generating Cash & Points</span></h3>
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               <div class='faq wow fadeInUp'>
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                  <label for='faq-f'>
                     <p class="faq-heading">6.	What is the value or worth of points?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">Each point has a value of $0.01, meaning that 100 points are equivalent to $1.00.</p>
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                  <input id='faq-g' type='checkbox'>
                  <label for='faq-g'>
                     <p class="faq-heading">7.	What is the minimum required amount for a withdrawal?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">The minimum withdrawal amount is $1.00.</p>
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                  <label for='faq-h'>
                     <p class="faq-heading">8.	What are the available payment methods?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">Members have the following payment options available for cash and points withdrawal: PayPal, Skrill, Bitcoin, and Amazon Gift Cards (only available for members in the USA).</p>
                  </label>
                  <input id='faq-h' type='checkbox'>


                  <input id='faq-i' type='checkbox'>
                  <label for='faq-i'>
                     <p class="faq-heading">9.	What is the usual payment processing time?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">We conduct at least three payment runs every day, with an average processing time of around 4 hours. Please allow up to 24 hours for the payment to be delivered. As a verified member, you have the privilege of utilizing our Instant PayPal option, which allows you to request one immediate payment per day, with a maximum amount of $50.</p>
                  </label>
                  <input id='faq-i' type='checkbox'>

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                     <p class="faq-heading">10.	Are there any fees that I should be aware of?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">To cover our payment processor fees from PayPal and Skrill, a 2% fee is applied to the withdrawal amount. Payza currently incurs a 3% fee, while Bitcoin withdrawals are subject to a 10% fee.</p>
                  </label>
                  <input id='faq-j' type='checkbox'>

               </div>

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                  <h3 style="font-weight:600;color:#000;">Offers & Offer Walls Issues</span></h3>
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                  {{--<p class="faq-heading">11.	Why are my offers currently in a pending status?</p>--}}
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                  {{--<p class="faq-text">When an offer is marked as pending, it signifies that we are awaiting confirmation from the advertiser regarding its completion and the subsequent credit. The offer remains in a pending state until we receive the necessary credit for it.</p>--}}
                  {{--<p class="faq-text">While some pending offers may receive credit almost immediately, there are cases where it may take 24 hours or longer for the credit to be applied. Additionally, certain offers may never receive credit if the advertiser determines that the offer was not completed correctly.</p>--}}
                  {{--<p class="faq-text">It is important to note that our ability to control pending offers is limited since the decision to credit your account lies with the advertisers. To minimize the number of pending offers you encounter, we recommend clearing your web browser cache and cookies each time you complete a new offer.</p>--}}
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                     <p class="faq-heading">11.	Why are my offers currently in a pending status?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">When an offer is marked as pending, it signifies that we are awaiting confirmation from the advertiser regarding its completion and the subsequent credit. The offer remains in a pending state until we receive the necessary credit for it.</p>
                     <p class="faq-text">While some pending offers may receive credit almost immediately, there are cases where it may take 24 hours or longer for the credit to be applied. Additionally, certain offers may never receive credit if the advertiser determines that the offer was not completed correctly.</p>
                     <p class="faq-text">It is important to note that our ability to control pending offers is limited since the decision to credit your account lies with the advertisers. To minimize the number of pending offers you encounter, we recommend clearing your web browser cache and cookies each time you complete a new offer.</p>
                  </label>
                  <input id='faq-l' type='checkbox'>


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                  <label for='faq-m'>
                     <p class="faq-heading">12.	What can I do to minimize the chances of an offer being rejected?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">To optimize your experience and minimize any issues, please follow these guidelines:</p>
                     <li>Make sure to enable cookies, JavaScript, pop-ups, and third-party images in your internet browser settings on a permanent basis.</li>
                     <li>Adjust your security settings to a low to ensure the smooth completion of offers.</li>
                     <li>Use the provided links by Survey Bakery to access retailer websites instead of manually entering the offer URLs in your browser.</li>
                     <li>Provide accurate and truthful contact information when signing up for offers. Providing false information may lead to transaction reversals and potential removal from our system.</li>
                  </label>
                  <input id='faq-m' type='checkbox'>


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                  <label for='faq-n'>
                     <p class="faq-heading">13.	What could be the reason for not receiving credit?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">If an offer you completed has not been credited to your account, it is because the advertiser has not yet confirmed a valid completion and has not sent the credit to us for processing.</p>
                     <p class="faq-text">Please understand that if we do not receive credit from the advertiser, we are unable to credit your account accordingly.</p>
                     <p class="faq-text">Typically, offers confirm within a few hours, but there are instances where it may take days or even weeks. We kindly request your patience in such cases.</p>
                     <p class="faq-text">There are several reasons why an advertiser may choose not to credit us for an offer you believe you completed. Here are some common reasons:</p>
                     <li>If you did not fully complete the offer, such as quitting a survey halfway through or not finishing the required steps, credit will not be granted. </li>
                     <li>Providing false information while completing an offer will result in non-credit. It is essential to note that using misleading or fictitious details goes against our Terms of Service and may lead to account termination.</li>
                     <li>If you have already completed a similar offer on other sites or offer walls, credit will not be received for repeating it.</li>
                     <li>Signing up for a product trial and then immediately canceling it can be one reason. </li>
                     <li>Offers may not track correctly due to various factors. We recommend following the recommendations and tips provided on our help page to address any potential tracking issues.</li>
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                  <label for='faq-o'>
                     <p class="faq-heading">14.	Why am I not seeing any offers available?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">While we strive to offer opportunities to all our international members, it's important to note that the majority of our offers are currently limited to residents of the USA, UK, Canada, Australia, Italy, and Spain.</p>
                     <p class="faq-text">We actively collaborate with our advertisers on a daily basis to expand our offer availability to countries worldwide. However, the number of surveys or offers accessible to you depends on companies and organizations from your specific country that provide such opportunities. This is beyond our direct control.</p>
                     <p class="faq-text">We encourage you to check back regularly as we continually add new offers. Although you may not be able to earn money through completing offers, please remember that you can still generate significant income by referring your family and friends to our platform.</p>
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                     <p class="faq-heading">15.	What could be the reason for the offer walls not working properly for me?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">The Offer Walls on our platform are operated by third-party advertisers. We do not have direct control over the availability of offers or the crediting process.</p>
                     <p class="faq-text">If you are unable to access a specific offer wall, it is possible that your account has been flagged due to a violation of the advertiser's security checks.</p>
                     <p class="faq-text">It is important to note that we do not have the ability to access or influence the decisions made by advertisers regarding restrictions or bans.</p>
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                  <input id='faq-q' type='checkbox'>
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                     <p class="faq-heading">16.	What is the process for receiving payment for posting payment proof?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">When you post payment proof on an external internet forum and it is validated, we will pay you. Your request for payment will undergo a review process within 24 hours of submission. It is essential that the post is still active on the forum during the review to ensure verification.</p>
                     <p class="faq-text">To ensure the validation of your claim, please adhere to the following guidelines:</p>
                     <li>The image should be an exact replica of the email receipt you received from us upon payment.</li>
                     <li>Start a new thread on the forum rather than adding to an existing one.</li>
                     <li>Include a link or banner directing back to our website, http://www.surveybakery.com (we recommend using our provided banners).</li>
                     <li>The post must remain permanent and accessible online when we assess it for approval.</li>
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                  <h3 style="font-weight:600;color:#000;">Referrals Info</span></h3>
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                  <label for='faq-r'>
                     <p class="faq-heading">17.	What is the process for referring members?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">To refer members to Survey Bakery, follow these steps:</p>
                     <li>Access the Referrals Page on our website, where you can find your unique referral links and banners.</li>
                     <li>Share your referral link with others and encourage them to click on it and register on our website.</li>
                     <li>It's a good idea to share your link with your family and friends to increase the chances of getting referrals.</li>
                     <li>Utilize social platforms like Facebook to share your referral link and reach a wider audience. The more people who see your link, the greater the likelihood of obtaining more referrals.</li>
                     <li>Some of our top referrers create blogs and post their referral links there, as well as on other money-making forums.</li>
                     <li>Please remember not to engage in spamming. We strictly enforce a zero-tolerance policy against spam. Any members found to be spamming will be banned and reported.</li>
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                  <input id='faq-r' type='checkbox'>

                  <input id='faq-s' type='checkbox'>
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                     <p class="faq-heading">18.	How can I access the list of members I have referred?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">To view your referrals, use the following link
                        <a href="https://www.surveybakery.com/referrals">Referrals</a>
                     </p>
                  </label>
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                  <label for='faq-t'>
                     <p class="faq-heading">19.	What is the earning potential for referring members?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">You will receive a commission of 25% from the earnings generated by your referrals on our site.</p>
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                  <input id='faq-u' type='checkbox'>
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                     <p class="faq-heading">20.	What could be the reason for the disappearance of my referral? </p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">There are three possible reasons why your referral may no longer be visible in your downline:</p>
                     <li>The referral has chosen to delete their account.</li>
                     <li>The referral has been banned from our site due to engaging in fraudulent activities.</li>
                     <li>The referral has been requested to undergo a verification process. Upon successful completion, they will re-appear in your downline.</li>
                  </label>
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                  <input id='faq-v' type='checkbox'>
                  <label for='faq-v'>
                     <p class="faq-heading">21.	What could be the reason for not earning from my referral? </p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">You will only earn commissions from your referral when they successfully complete offers on the site.</p>
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                  <label for='faq-w'>
                     <p class="faq-heading">22.	Where can I find referral links and banners?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">Find your exclusive referral link code and banners by clicking on the link below:
                        <a href="https://www.surveybakery.com/referrals">Referrals</a>
                     </p>
                  </label>
                  <input id='faq-w' type='checkbox'>


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                  <h3 style="font-weight:600;color:#000;">Contests Info</span></h3>
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               <div class='faq wow fadeInUp'>
                  <input id='faq-x' type='checkbox'>
                  <label for='faq-x'>
                     <p class="faq-heading">23.	Is participation in the contests open to everyone?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">Absolutely! Our contests are open to all members worldwide. Entry into the contests is completely free, and every member is automatically eligible to participate in all of them.</p>
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                  <input id='faq-y' type='checkbox'>
                  <label for='faq-y'>
                     <p class="faq-heading">24.	Explain how the cash contest work.</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">During the cash contest, there are a total of 20 cash prizes up for grabs. To win a prize, participants need to accumulate the highest earnings (combining both cash and points) throughout the contest period. The final rankings determine the winners and the corresponding prizes they will receive. Once the contest concludes, the prizes will be automatically credited to the winners' accounts.</p>
                  </label>
                  <input id='faq-y' type='checkbox'>
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               <div class="provi wow fadeInLeft">
                  <h3 style="font-weight:600;color:#000;">Shoutbox Info</span></h3>
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               <div class='faq wow fadeInUp'>
                  <input id='faq-z' type='checkbox'>
                  <label for='faq-z'>
                     <p class="faq-heading">25.	What kind of support is provided in the shoutbox?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">The Shoutbox moderators are volunteers entrusted with moderating the shoutbox. While they can provide general guidance and tips regarding the site, if you need assistance with your account, we advise you to submit a support ticket.</p>
                  </label>
                  <input id='faq-z' type='checkbox'>
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                  <h3 style="font-weight:600;color:#000;">Member Reviews</span></h3>
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               <div class='faq wow fadeInUp'>
                  <input id='faq-a1' type='checkbox'>
                  <label for='faq-a1'>
                     <p class="faq-heading">26.	Where do I look for Survey Bakery reviews?</p>
                     <div class='faq-arrow'></div>
                     <p class="faq-text">You can find member reviews by clicking on the link below:
                        <a href="https://www.surveybakery.com/">Survey Bakery</a>
                     </p>
                  </label>
                  <input id='faq-a1' type='checkbox'>
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